depop buyer wants refund

The person paid via goods as PayPal took a percentage. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Click the Refund this payment button that appears under the total. screenshot of the completed refund in your PayPal account) This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Depop is like a hybrid of Instagram and ASOS marketplace. My ad states "Try before you buy, Sold As Is, No Warranty. " Ah that's brilliant thank you so much, you've put my mind at ease!! If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. This content may be old or outdated. Really confused how this can happen. Will PayPal refund me if item not received? This application is not endorsed or certified by Grailed, Inc. Depop has buyer and seller protection that covers all transactions made within the app. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Provide evidence that the claim is false and that you qualify for Depops seller protection. Email template for Refund Hi [customer name], As requested by you, we have processed your refund and it should reflect in your bank account in the 2-3 business days. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Follow these steps when you want to create a Depop listing. Also the depop profile has blocked me. Respond to refund requests quickly. In short, they are preloved fashion apps. Buyers want authenticity and transparency. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Through the Depop website. If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. Open communication can lead to a swift resolution. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! If you dont receive your money or goods youll have no cover and will be left out of pocket. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Want to know more? He towed the trailer away with mower and equipment. To send a full refund, follow the steps for Full refund. I didn't ship anything. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Youll get a full refund if you dont receive your item. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Buyer Protection is not optional and is therefore charged on all purchases and sales. A buyer uses Amazon Payments for qualified purchases on third-party websites. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Click the Issue Refund link. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. PayPal provides buyers with 180 days to open up a dispute about a transaction. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! All you need to do is make sure your buyer returns the item using tracked shipping. A sub for discussing all things Depop. If the flaw was something you missed you have options. The seller doesn't fulfill their return policy as stated in the listing. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. However, it's important to note that Depop charges a higher fee. What if I Disagree With the Buyer? Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. sold an item for 150 and going to revieve 130 smh. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. You are viewing the PayPal Community Archives. 1999-2023 PayPal, Inc. All rights reserved. Find the payment you want to refund and click on the name of the payer. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Always use tracked shipping and always share it with the buyer once available. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Sonow the buyer has the fully-functioning guitar plus $395 out of the $700 I made from the sale so in the end he only paid $215 plus s/h for something that's worth at least $650.This need to be given more attention. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. Here are some popular online retailers and payment systems thatoffer Buyer Protection. Price your items competitively and fairly so both you and the buyer are getting the best deal. Tap > tap All sold items. View solution in original post 1 Kudo Login to Reply or Kudo Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Hi, thanks for your speedy reply. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Vinted, on the other hand, came about in 2008 in Lithuania. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Buyer wants a refund?? You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. What happens if someone requests a refund on PayPal? Non-material goods, such as event tickets. Go to your receipts. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Email: support@depop.com. Follow these steps : Tap > tap All sold items. To avoid this happening, you can simply add a Top Up card. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Listing is fairly easy on Depop. Head Office. Select the transaction youd like to refund > tap Refund. Depop Ltd. Support. You can let the buyer know why you disagree with their dispute in the Resolution Centre. - made sure not to do it through friends & family because I know people get scammed that way so often. This application is not endorsed or certified by Kidizen, Inc. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Tap on the purchase/sale you want to leave feedback for. If you paid by credit card and the issuing bank has initiated a chargeback. . Kidizen is a trademark of Kidizen, Inc. Confirm the amount and click Submit. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. To send a full refund, follow the steps for Full refund. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Sometimes, unhappy customers want to reverse a PayPal transaction. How do you handle a customer requesting a refund? Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. Advice is voluntary. When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. Not long after, Depop transitioned to a thrifting marketplace. The buyer can then accept or reject your response. Please make sure you've read the community rules, and that your post follows our posting guidelines. He came to my house and tried out mower. Remember to always keep buyer/seller communication on Depop. Click the History subtab. Home FAQ Quick Answer: How To Issue A Refund On Depop. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. I am suppossed to let.him have all.of this equipment for free? In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. When you make a purchase using links on our site, we may earn an affiliate commission. Temper your approach. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Payment is made via the Amazon.com website. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account Tap then All Sold Items Choose the transaction you'd like to refund, then tap Refund For a full refund, select the Full refund tab To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund. I'm sure Depop will have that policy too good luck!! If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Mercari is a trademark of Mercari, Inc. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. List Your Items on Depop. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Log into your PayPal account. By browsing this website, you consent to the use of cookies. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. He came and tried it. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. Purchases made without using the BUY button. Today, Vinted is a popular thrifting app with millions of users. 98. So in the event of an item received but not as described dispute its always one persons word against anothers. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. Using tracked shipping is a great way to create trust between you and the buyer. Etsy is a trademark of Etsy, Inc. Thanks for your submission to r/Depop ! Can anyone help me? Meet-in-person transactions. Leave the Archive. Save face. Tap leave feedback. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). Ask for some feedback. This makes it sound like they've probably deleted their paypal account too? By browsing this website, you consent to the use of cookies. Each user has 180 days to request a refund via Depop. 1999-2023 PayPal, Inc. All rights reserved. We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. Listing Items on the Depop App. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. We love it when our customers are happy with their items, but what do we do when they request a return or refund? i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. This is a decent chunk of your overall profit, so it is worth keeping in mind. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Each user has 180 days to request a refund via Depop. I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. You can now refund users in app. Its that simple. 3. So, if this sounds more like you, it may be worth paying the higher fee on Depop. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. As resellers, we all want the perfect sales experience from start to finish. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. infrared quartz heater 1500w, guinea pig hideout fleece, the interstate commerce commission was established in 1887 to:,

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